Cancellation Policy

A minimum of 48-hours notice is required to cancel or reschedule an appointment in order to avoid a fee. If you need to cancel or reschedule your appointment, please call the office at (480) 782-6566. If we are unable to answer your call, leave your name, number, scheduled appointment time and a brief message on our answering service.

*All cancellations must be confirmed by an MBF staff member.

*Appointments made within 24 hours are automatically subject to cancellation fees.

We do understand that emergencies or unforeseen circumstances may arise throughout the day. We are more than willing to reschedule or cancel your appointment if necessary. However, we kindly request the courtesy of giving us as much advanced notice for canceling or rescheduling as possible. Keep in mind that last minute cancellations or “No-shows” leave our therapist with empty appointment times. Because of this, clients that do not honor their appointments will be charged a cancellation/rescheduling fee at the rates listed below, per service scheduled.

Please understand that arriving late may also limit the time of your therapy, thus lessening its effectiveness. Clients arriving more than 15 minutes late may be subject to rescheduling. Your timely arrival is appreciated. We suggest new clients arrive 15 minutes early to complete intake forms.

More than 48 hours notice: Service will be cancelled/rescheduled at no charge

Between 48 and 24 hours notice: $25.00 per service scheduled

Less than 24 hours notice: $50.00 per service scheduled

Failure to show without notice: $75.00 per service scheduled